Shipping policy

Last updated: August 25, 2026

Zuremi is operated by Apex Nexus International Limited.

Where we deliver

We currently accept online orders for delivery within the United Arab Emirates. If your delivery address cannot be selected at checkout, delivery to that destination is not currently available.

Delivery charges

Available delivery methods and the exact delivery charge are shown at checkout before payment and form part of your final order total. Free-delivery promotions, when available, apply only when the conditions displayed at checkout are met.

Processing and delivery estimates

After your order is confirmed, we will prepare it for dispatch. Any delivery estimate shown at checkout, in your order confirmation or in tracking information is an estimate rather than a guaranteed delivery date. We will send tracking information when it is available.

Delivery may be affected by carrier operations, public holidays, weather, address verification, customs processing, product availability or other circumstances outside our reasonable control.

Taxes, duties and import charges

Taxes and other mandatory charges collected by Zuremi will be displayed at checkout where applicable.

Duties and import taxes are included only when checkout or your order confirmation expressly states that they are included. If no such statement appears, charges not collected at checkout may be payable by the recipient.

Product and destination restrictions

Certain products, including large or heavy items, may have different delivery options or destination restrictions. The availability and delivery charge shown at checkout are authoritative for the selected order and address.

Delivery addresses and order changes

Please check that your name, contact details and delivery address are complete and accurate before placing an order. If you need to request a change, contact us as soon as possible. We cannot guarantee that an address or order can be changed after processing has begun.

Refused, unclaimed or undeliverable orders

If an order is returned because the address was incorrect or incomplete, delivery was refused, or the shipment was not collected, we will contact you about the available next steps.

To the extent permitted by applicable law, actual outbound delivery costs, return transportation costs and non-refundable carrier or customs charges may be deducted from any refund. These deductions do not apply when the return results from an error by Zuremi.

Damaged or missing deliveries

If your order arrives damaged, incomplete or different from what you ordered, contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the item and packaging where relevant. We will review the issue and provide an appropriate remedy in accordance with applicable law.

Contact

For delivery questions, contact hello@apexnexusintl.com.