Refund policy

Last updated: August 25, 2026

14-day return-request window

You may request a return within 14 calendar days after your order is delivered. To be eligible for a change-of-mind return, the item must be unused, unwashed, undamaged, complete, with any tags attached, and in its original packaging. You will need the receipt or other proof of purchase.

This commercial return window does not limit any mandatory rights or remedies available under applicable consumer law for incorrect, damaged, defective, unsafe or misdescribed goods.

How to start a return

Before sending any item back, email hello@apexnexusintl.com with your order number, the item concerned and the reason for the return. If the return is eligible, we will provide return authorisation, instructions and the correct return address. Once authorised, the item must be sent within 14 calendar days.

Do not send products to our business address, fulfillment location or any other address unless Zuremi has provided that address in writing for the specific return. Items sent without authorisation may not be accepted.

Incorrect, damaged or defective items

If you receive an incorrect, damaged or defective item, contact us as soon as possible with your order number and clear photographs of the product and packaging. Please wait for our instructions before returning the item. Once verified, Zuremi will provide an appropriate remedy in accordance with this policy and applicable consumer law.

Items that cannot be returned for change of mind

Opened or used cat litter cannot be returned for change of mind for hygiene and product-integrity reasons. We also do not accept change-of-mind returns for personalised items, gift cards, or items clearly marked Final Sale before purchase. These exclusions do not limit mandatory rights relating to incorrect, damaged, defective, unsafe or misdescribed goods.

Contact us before purchase if you are unsure whether an item is eligible for return.

Exchanges

We do not currently offer direct exchanges. The fastest way to receive a different item is to complete an approved return and place a separate order.

Return delivery costs and other charges

Unless the return is caused by an error by Zuremi or applicable law requires otherwise, the customer is responsible for the cost of an approved return.

Original delivery charges, duties, taxes, brokerage fees or carrier charges paid to third parties are not refundable by Zuremi unless they were collected by Zuremi and are legally refundable.

For refused, unclaimed or undeliverable shipments, actual outbound and return transportation costs and non-refundable carrier or customs charges may be deducted from the refund to the extent permitted by applicable law.

Refund processing

We will inspect an authorised return after it is received and notify you of the outcome. Approved refunds will be initiated to the original payment method, normally within 7 business days after warehouse inspection and approval. The time required for the refund to appear depends on the payment provider or financial institution.

Mandatory consumer rights

Nothing in this Refund Policy limits any non-excludable rights or remedies available under applicable consumer law.